Only Like Microsoft Could
By: Brett
Wow more Xbox hell. This time it’s with my Xbox Live membership and how Xbox has apparently taken me to collections over a Monthly recurring fee of 25 bucks. I had my debit card associated with the account lost/stolen back in May and because I hardly used Xbox Live much anyways, I didn’t even think about changing the billing information once I got my new card.
Fast forward to now, and I go to try and re-instate my account.. they say I owe an outstanding balance of 25 bucks. I’m like sure no problem.. they give me the run around for a good 2 hours. People in India having me call “Billing Accounts” which gets me routed to MSN Broadband support.. then back to Xbox Support to be told again to call “Billing Accounts” at the same number they gave me the first time.. wait for a good 20 minutes before someone picks up AGAIN, to find out it’s MSN Broadband Support ONCE AGAIN! They tell me they can’t help me but would be able to transfer me BACK to XBOX LIVE SUPPORT! I go back to Xbox live.. tell the guy what hell I have been through assures me he can fix the problem then pulls up my info, sees I’ve been all over the place and then says “Yeah looks like your account has been written off..” You’ll need to call.. THE SAME NUMBER! Wow shocker. Says the telephone system must be mixed up and THEN tells me that even if I do pay it, I won’t be able to recover my account back into good standing. What kind of BS is that? Over 25 bucks!? Because I lost my card and didn’t know and you sent one email that I found 8 months after.. without any warning of this being the end all be all of it.. Thanks a lot Xbox Live India Support for your worthless help and Xbox Live for re-affirming your horrible customer service.
This entry was posted on Friday, February 1st, 2008 at 9:26 pmand is filed under Video Games, Daily Rants. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
“Only Like Microsoft Could”
February 4th, 2008 at 9:26 am
I like to screw with the people from India. Next time ask them if they are from India. Most of the time they say no, they are in such and such city. You then say, oh yeah, I am to, go Enter Wrong Sports Team here, then watch as they agree with you. Just great.
February 5th, 2008 at 8:31 am
Maybe you should start buying Playstation instead
February 5th, 2008 at 9:54 am
I seriously thought about it after all that happened. I think I’m going to wait to get a PS3 until Final Fantasy comes out.. I know there’s some other sweet games out already but I’m content with my Xbox right now, even though they destroyed my Online rep.
March 4th, 2008 at 11:18 pm
I think Microsoft has the nerve to
charge you when they keep billing people
and won’t let them cancel.
I’ve been trying to cancel for 2 years.
And the lies I have been told.
Keep track of the date, the problems actually getting an operator, and contact the BBB online.
These companies make a zillion dollars by continuing to charge for services not
performed or services not agreed to.
Yet, the government does nothing!